SMS Consent

Last updated: May 4, 2026

About This Page

This page describes the SMS / text message program operated by ActuallyCare Inc. ("ActuallyCare," "we," "us," or "our") for users of the ActuallyCare real estate CRM platform. It supplements our Privacy Policy and Terms of Service. By opting in to receive SMS messages from ActuallyCare, you agree to the terms below.

Program Description

The ActuallyCare SMS program sends transactional and account-related text messages to real estate professionals who use our platform. Messages relate to your own ActuallyCare account, your transactions, and reminders you have asked us to send. We do not send promotional or marketing messages through this program.

Types of messages you may receive

  • Transaction milestone alerts (e.g., escrow status updates, contingency deadlines)
  • Lead and appointment notifications (e.g., new lead assigned, showing reminder)
  • Two-factor authentication codes and account security alerts
  • System notifications you have explicitly enabled in your account settings

Sample messages

  • "ActuallyCare: New lead assigned — Sarah M. requested a showing at 123 Oak St. Reply HELP for help, STOP to opt out."
  • "ActuallyCare: Contingency deadline tomorrow for 456 Elm Ave escrow. View in app. Reply STOP to opt out."
  • "ActuallyCare verification code: 123456. Do not share this code. Reply STOP to opt out."

How to Opt In

You can opt in to receive SMS messages from ActuallyCare in any of the following ways:

  • During account registration: Check the SMS consent box on the registration form at app.actuallycare.com/register.
  • In your account settings: Enable SMS notifications under Settings → Notifications inside the ActuallyCare app at any time after registration.
  • By text message: Text the word CARE to (661) 990-9903.

When you opt in, we record your mobile phone number, the timestamp of your consent, the source you used to opt in, and your IP address (where applicable) as evidence of consent.

How to Opt Out

  • Reply STOP: Reply to any SMS from ActuallyCare with the word STOP. You will receive one final confirmation message, and we will stop sending you SMS messages.
  • In your account settings: Disable SMS notifications under Settings → Notifications inside the ActuallyCare app.
  • Email us: Send an opt-out request to [email protected].

Help

For help, reply HELP to any SMS from ActuallyCare, or contact us at [email protected].

Message Frequency, Carriers, and Costs

  • Frequency: Message frequency varies based on your account activity, your transactions, and the notifications you have enabled. There is no fixed cap.
  • Carriers: Supported on all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
  • Cost: Standard message and data rates may apply per your mobile carrier's plan. ActuallyCare does not charge a separate fee for receiving SMS messages.

Privacy & Data Sharing

We do not share or sell mobile opt-in data, phone numbers, or SMS consent records with third parties or affiliates for marketing or promotional purposes. This restriction applies regardless of any other data sharing described in our Privacy Policy.

Your phone number is shared only with our SMS delivery sub-processor, Twilio Inc., for the sole purpose of delivering messages you have consented to receive. Twilio's handling of phone numbers and message content is governed by Twilio's Privacy Notice.

For full details on how we collect, use, and protect your information, see our Privacy Policy.

Changes to This SMS Program

We may update this page from time to time. Material changes — including changes to message types, frequency, or opt-out methods — will be communicated to opted-in users by email or in-app notice before they take effect.

Contact

Questions about ActuallyCare SMS messages or this consent page:

View all legal documents | Privacy Policy | Terms of Service

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